Member Services Coordinator – Gwinnett Chamber of Commerce

The Gwinnett Chamber serves as the collective voice of business. Success does not happen by accident. What we do makes a difference in the greater good of the community. The Member Services Coordinator (MSC) will support a plethora of programs, while contributing to the administrative element of the Member Services Department (MSD). So, what does that mean exactly? Check it out!

THE PROGRAM DETAILS
The Member Services Department (MSD) plans 150 events annually. The programs listed below are designed to engage current and potential Chamber members. The Member Services Coordinator (MSC) will support the Senior Manager in the execution of these events. Side note: These programs are industry specific to Chambers of Commerce. Unless you have worked for a Chamber, you may not be familiar with them, but do not worry. We provide on-the-job training.

Ambassadors Council

An extension of Gwinnett Chamber staff, Ambassadors are volunteers who donate their time and talent to engage, encourage, and expand business relationships on behalf of the organization.

After Hours

This monthly affair brings the fun! It is Gwinnett’s largest networking event, reaching nearly 2,000 professionals annually. Held in a variety of locations, it provides a platform for members to build their business in an easygoing atmosphere.

Gwinnett Chamber 101

Getting new members properly engaged is an imperative first step for them to maximize their membership. This bi-monthly onboarding event outlines the Gwinnett Chamber’s programs and services to help members maximize their return on investment.

Gwinnett Leadership Organization for Women (GLOW)

This program provides a forum offering professional development and business building opportunities that enhance and engage women leaders in Gwinnett County and metro Atlanta.

Gwinnettworking

Designed to generate leads, this weekly event allows attendees to practice their pitch and share potential clients with each other.

Ribbon Cuttings

Often highlighting an up-and-coming change, Ribbon Cuttings enhance member exposure by celebrating a new business, location, product, or service.

THE ROLE AND RESPONSIBILITIES

From A to Z

The MSD is responsible for planning ALL event details from beginning to end, including content creation, coordinating the logistics, managing onsite execution, and tracking effectiveness. As an integral part of this team, you will participate in all elements.

Coordinate Creative

Branding sets the tone of an event and dictates a perceived value. Working with the Marketing & Communications team, the MSD provides content and guidance for program promotions.

Sell sponsorships

Best-in-class events are not possible without proper financial backing. The MSD is charged with aligning sponsors and programs to deliver optimal quality and sponsor visibility.

Set the tone

The MSD, in collaboration across teams, is responsible for the total member experience. From Gwinnett Chamber 101 to the collateral they receive during membership renewals, the little administrative touches make a lasting impression.

OTHER NOTABLE MENTIONS

Cultivate relationships

The Chamber is in the people business. Developing and maintaining relationships both internally and externally is imperative in this role.

Communication is key

In person, by email, by letter, on the phone, verbally and non-verbally—the MSC will need stellar communication skills to be successful in the job.

Concierge-level service

Like Georgia-based Chick-Fil-A, the Chamber seeks to provide high-level professional service “with a smile” to all members. Every team member at the Gwinnett Chamber contributes to this experience.

The ideal candidate

The Gwinnett Chamber is an innovative organization that prides itself on aligning its offerings with members’ evolving needs. As needs change, duties will evolve. Being flexible is a plus.
From arranging tables to public speaking, the ideal candidate must have both the aptitude and the attitude to get things done.
The MSD is a high-producing department. You must be high energy when appropriate.
A self-starter who can think creatively and critically will thrive here.
The ideal candidate does not have to be the next Bill Gates but being tech savvy will accelerate both learning curve and experience with the organization.
The devil’s in the details. As a very active department, it is important to have a keen eye.
Organizational culture is paramount, and trust is a must. The MSC must be able to work well with others.
Experience in administrative work, event management, hospitality, or sales would be a plus.

THE FINE PRINT
The Gwinnett Chamber is an Equal Opportunity Employer, a Drug Free Workplace, and a participant in E-Verify. All employment is contingent on the successful completion of a drug screen and background check. Oh, and the MSC must be able to lift at least 50 pounds.

APPLY TODAY
Step 1 – Complete application located on job description page.
Step 2 – Submit cover letter and resume to kedwards@gwinnettchamber.org.

Please complete this form to the best of your ability

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Authorization and Acknowledgements

I affirm that the information I have provided in this application is true to the best of my knowledge, information and belief, and I have not knowingly withheld any information requested. I understand that withholding or misstating any information requested in this application is grounds for rejection of my application, and that providing false or misleading information in this application is grounds for discharge. I authorize the company to verify my references, record of employment, education record, and any other information I have provided. Unless otherwise noted, I authorize the references I have listed to disclose any information related to my work record and my professional experiences with them, without giving me prior notice of such disclosure. In addition, I release the Gwinnett Chamber, my former employers and all other persons and entities, from any and all claims, demands or liabilities arising out of or in any way related to such inquiry or disclosure. I understand that if offered employment with the Gwinnett Chamber of Commerce, all employment is contingent on the successful completion of a drug screen and background check.

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